⭐ FAQ — Frequently Asked Questions

Welcome! If you’re looking for quick answers, you’re in the right place.
Here are the questions customers ask us most often.

🔹 ORDERS

1. How do I place an order?

Simply add the product you like to your cart, click checkout, and follow the steps. It only takes a minute.

2. I didn’t receive an order confirmation. What should I do?

Please check your spam or promotions folder.
If it’s not there, reach out to us and we’ll resend it right away.

3. Can I change or cancel my order after placing it?

Yes — as long as the order hasn’t been shipped.
Just contact us immediately and we’ll take care of it.

🔹 SHIPPING

4. How long does delivery take?

Delivery usually takes 5–10 business days, depending on your location.
You’ll receive a tracking link as soon as your order ships.

5. Do you offer free shipping?

Yes — we offer free shipping on selected products and promotions. It will be mentioned at checkout if applicable.

6. How do I track my order?

You can use our Track My Order page and enter your tracking number.
Tracking details are emailed once your order is dispatched.

🔹 RETURNS & REFUNDS

7. What is your return policy?

We offer easy returns within 7 days of receiving your order, provided the product is unused and in original condition.
Full return policy will be included on our Returns page.

8. How do I request a return or replacement?

Drop us a message with your order number and the issue you're facing.
Our team will guide you with simple return steps.

9. When will I receive my refund?

Refunds are processed within 5–9 business days after the returned item reaches us and is inspected.

🔹 PRODUCTS

10. Are your products safe to use?

Yes — all our products go through quality checks and are designed for everyday use.

11. How do I know if a product will fit me?

Wearable items like belts or posture correctors include a Size Guide section.
Most of them are free-size and adjustable.

12. Do the results vary from person to person?

Yes, every body is different.
We share usage guidelines to help you get the best possible results.

13. Do your products come with a warranty?

Some products include a limited warranty.
Details will be mentioned on the product page.

🔹 PAYMENTS

14. What payment methods do you accept?

We accept all major debit cards, credit cards, UPI, wallets, and net banking.

15. Is my payment information secure?

Absolutely — we use encrypted payment gateways to ensure 100% transaction safety.

🔹 CUSTOMER SUPPORT

16. How do I contact customer service?

You can reach us anytime through our Contact Us page or email support.
We usually respond within 24 hours.

17. I received a damaged or incorrect item. What should I do?

We’re really sorry!
Just send us a photo of what you received — we’ll replace it swiftly.

🔹 MISCELLANEOUS

18. Do you restock sold-out items?

Yes — many of our products are restocked.
You can join our waitlist to get notified first.

19. Are the product images real?

Yes — all product images are either real photos or accurate renderings to show exactly what you’ll receive.

20. Do you offer COD (Cash on Delivery)?

Yes, You can make a choice at the checkout page.